Frequently Asked Questions

Everything you need to know about your Chérie Lou experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally take 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale for hygiene reasons.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

Chérie Lou accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my shipment?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.